The Challenge

The Bank of Alexandria is considered one of the three major governmental banks in Egypt. There are numerous issues causing trouble in the work processing like; countless money is spent on printouts of forms meanwhile they are discarded when new versions are introduced, huge waste of storage space for keeping printouts of forms, difficulty to control versioning of forms and procedures, and many overheads are involved in distributing the printed forms and making sure of timely update to all involved parties.

The Solution

The Bank of Alexandria has consulted ASSET to implement a system that will solve these problems in several phases. With a study of the business process inside the bank, ASSET was able to deliver the right solution, Automated Forms and Procedures Management system. The first phase included the electronic delivery of the bank forms and procedures via the bank’s intranet. Our goal was to provide a smooth accessibility to the customer service employees to the different forms through a very simple web-based user interface where they can print the necessary documents when needed.

The purpose of implementing this system is to serve as a common repository of all the banks forms and procedures, organize and publish procedures and forms, allow online immediate and easy access to authorized staff on any of the forms or procedures, regardless of its original format or source and finally to allow complete management of forms and procedures by the bank’s authorized staff.

To avail the requested functionalities, ASSET has deployed Jupiter’s Web Content Management and Document Management capabilities. Jupiter’s web content capabilities are used to generate a dynamic web site that is accessible to customer service representatives, where they can view/print any forms and/or procedures, whereas Jupiter’s document management is used by the business development team to maintain/manage these forms. Whenever there is an approved change in any of the forms and/or procedures, this change is automatically reflected to the customer service web site where they are also notified instantaneously about the change.

The Results

The solution truly enhanced the bank’s ability to deliver information to its customer service, significantly enhanced the quality of services and minimized cost.

To know more about the experience of the Bank of Alexandria, the video conference will be coming soon!